Home Outages
Safety First During Power Outages
Power outages can be a major inconvenience, but they can also be dangerous. Always remember to follow these safety tips during power outages:
- Never touch downed power lines.
- Keep away from electrical equipment that is not properly grounded.
- Do not use candles or open flames for lighting; use flashlights or battery-powered lanterns instead.
- Keep your refrigerator and freezer closed to maintain the temperature inside.
What to Do If Your Power Goes Out
If your power goes out, the first step is to check the outage map to see if BC Hydro is aware of the outage. If your outage is not shown on the map, you can call BC Hydro at 1-800-BCHYDRO (1-800-224-9376) to report it.
Once you have reported your outage, you can check the outage map or the region-based outages list for the latest status.
Why Does BC Hydro Plan Outages?
BC Hydro plans outages to perform maintenance on its power grid or to make upgrades to the system. These outages are typically scheduled in advance, and BC Hydro will notify customers in the affected area of the outage date and time. In areas with frequent BC Hydro planned outages, BC Hydro may place a card on the affected homes with the planned dates and times of upcoming outages
How Will I Be Notified of a Planned Outage?
BC Hydro will notify customers of planned outages through a variety of channels, including:
- Social media
- The BC Hydro website
How Does BC Hydro Select the Date?
BC Hydro selects the date of planned outages based on a number of factors, including:
- The weather forecast
- The availability of crews
- The type of work being done.
Conclusion
Power outages can be a frustrating experience, but BC Hydro is committed to providing its customers with safe and reliable service. By following these tips, you can stay safe during a power outage and minimize the inconvenience.
For more information on power outages, please visit the BC Hydro website.
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